Shipping Policy

Shipping Policy

Last Updated: 1 Jan 2024
Shipping Rates and Options:
Standard Shipping:
GGInkExpress offers standard shipping to customers within Singapore.
Standard shipping is free for orders over $30. For orders below $30, a flat shipping fee will apply.

  1. Order Processing:
    Processing Time: Orders are typically processed within 24 hours of placement during regular business days (Monday to Friday).
    Orders placed on weekends or public holidays will be processed on the next business day.

  2. Order Confirmation:
    Customers will receive an order confirmation email upon successful placement of an order. Please review this email for accuracy and contact our customer support if any discrepancies are found.

  3. Shipping Time:
    Standard shipping times vary based on the destination. On average, customers can expect their orders within the next business days.
    GGInkExpress is committed to fulfilling orders promptly; however, external factors such as unforeseen weather conditions or carrier delays may impact delivery times.

  4. International Shipping:
    Currently Unavailable. GGInkExpress currently only offers shipping within Singapore. International shipping options may be considered in the future.

  5. Delivery Issues:
    Lost or Delayed Packages: In the event of a lost or significantly delayed package, customers are encouraged to contact GGInkExpress customer support for assistance.
    Incorrect Address: GGInkExpress is not responsible for packages delivered to an incorrect address provided by the customer during the ordering process. Customers are advised to carefully review their shipping information before confirming their order.

  6. Returns and Refunds:
    Return Policy: GGInkExpress has a comprehensive return policy. Customers experiencing issues with their order or products are encouraged to refer to the Returns Policy on the GGInkExpress website.
    Refund Processing: Refunds for returned items will be processed promptly upon receipt and inspection of the returned products.

  7. Contact Information:
    For any questions or concerns related to shipping, customers can contact GGInkExpress Customer Support via:
     
    Email: support@gginkexpress.com
    Phone: +65 9007 8759
    Note: This shipping policy is subject to change. Customers are advised to review the policy periodically for any updates.